Return & Exchange Policy

We ensure every customer remains fully satisfied with all purchased sneakers, casual shoes, and leather shoes, offering returns and exchanges within 30 calendar days from the official delivery date. All returned or exchanged items must stay completely unused, unopened, unworn, and in original brand-new condition with all original packaging, protective wrapping, shoe boxes, labels, tags, and factory seals fully intact and unmodified. Customized products, personalized custom footwear, and final sale clearance items are strictly non-returnable and non-exchangeable. Additionally, any sneakers, casual shoes, and leather shoes that have been worn, tried outdoors, stained, scratched, disassembled, artificially damaged, altered, or improperly stored are not eligible for returns or exchanges due to footwear hygiene safety, wearing particularity, and footwear quality control standards. Specifically, sneakers and casual shoes that have been worn outdoors, stained with dust or mud, and leather shoes that have been scratched, creased, or polished after wearing cannot be returned or exchanged. To start a return or exchange request, submit an application through our official website portal including your valid order number and clear reason for your request. Once reviewed and approved, you will receive a return authorization number and detailed return shipping instructions. Customers are responsible for all return shipping fees unless the item arrives defective, transit-damaged, or shipped incorrectly by our warehouse team. We strongly recommend using a trackable shipping service and securely repackaging all items with original shoe boxes and protective materials to prevent secondary damage during return transit, as any new damage will disqualify your return request. After we receive and thoroughly inspect your returned items to confirm full compliance with return standards, we will process your refund or store credit exchange within three to five business days. All refunds will be issued to the original payment method, with final processing times depending on individual bank provider procedures. Direct exchanges for different styles, sizes, or colors are not available; customers may return qualified items for store credit and place new orders for preferred products. For any questions regarding returns or exchanges, please refer to our FAQ section for further official clarification and support.